Chief Wine Officer: Customer Engagement in Insurance
Chief Wine Officer, in association with Capgemini and Thunderhead.com, is hosting a CWO Industry Reception: Customer Engagement in the Digital Age from 6.15pm on Wednesday 3rd October 2012 at Royal Institute of British Architects (London W1).
We will be mixing business with pleasure, with thought-provoking discussions, a Chief Wine Officer fine wine reception and canapé dinner, and networking among clients, colleagues & friends from leading insurance companies.
Customer Engagement in the Digital Age
Fresh perspectives on insurance operations from Capgemini & Thunderhead.com covering:
- Key findings from the Capgemini 2012 World Insurance Report – The 2012 report explores how insurance companies can dissect their existing business processes to identify opportunities for fundamental & long-term improvements to their core operations.
- Key trends in digital customer engagement – Changing demographics, mobile platform consolidation and consumer expectations.
- Improving online customer self-service – What’s the RoI?
- Joined-up online and offline – How to deliver a multi-channel digital strategy with brand consistency.
Event Details
- Wine Theme & Host: Diamond Jubilee Wines featuring a selection of the finest wines in the World, as favoured by the Royal Family, pitched head-to-head and hosted by acclaimed Master of Wine, writer & international wine judge Peter McCombie.
- Date: Wednesday 3rd October 2012, 6:15pm for keynote speeches, vintage champagne, and follow-on gourmet canapés with fine-wine tasting and networking.
- Venue: The RIBA Building, 66 Portland Place, London, W1B 1AD.
- Evening Format: An interactive roundtable format. Integrated with the talks will be: a vintage champagne reception; peer discussions; gourmet canapé dining; fine-wine tasting; wine host; education, entertainment & competition; & late bar.
- Networking: Alongside the challenge of spotting the difference between £200, £50 and £20 fine wines, the evening will be optimised for networking with your peers, colleagues, clients and friends.
- Attendees: 30+ board-level and senior executives responsible for all aspects of customer services from major insurance companies will be attending.
Meet the Influencers
Grow the Relationship
Chief Nation clients include many of the world's biggest multi-national technology suppliers as well as a broad spectrum of smaller application- and industry-specific IT vendors.
